Enter the 'Orders' page
Open the editor, click on Basket, and select Orders.
If you have a high number of items, you need to stay on top of every order to ensure that customers have an optimal shopping experience. Having full command of the orders page also means that you can use order data to formulate future refinement strategies for your website. After reading this article, you will be in full control of your orders page - a necessary prerequisite for any successful ecommerce website owner.
ecommerce, online shop, orders,Follow Step-by-Step
Open the editor, click on Basket, and select Orders.
This area enables you to filter orders to view:
This table offers a high amount of data. Users can:
As someone who is selling items, you may be interested by the fulfilment tracking area on the right-hand side.
You have four circles resembling the four stages of every order that goes through your ecommerce website, with the green dot inside the circle demonstrating that this stage of the order has been completed.
This gives you a simple visual reference for the status of every order, meaning that you never miss a thing.
1. The first dot, starting on the left, shows that an order has been ‘acknowledged’, and is filled automatically once an order for an item has been made by a customer
2. The second dot, ‘processed’, means that you, the shop owner, have processed the order and it is ready for dispatch
3. The third dot, ‘dispatched’, is activated once the order has gone in the post and is on its way to the customer
4. The fourth dot is only ever filled in when some ‘issue’ arises over a particular order, such as payment failing to go through
Select an order number to access all the information for this transaction, such as:
At the bottom of the order transaction information page, you have the order fulfilment tracking bands. These are very important.
By filling out these order fulfilment tracking bands, you have full knowledge of all activity going in and out of your online shop. These four fulfilment tracking bands make managing every order a really simple process.
Having gone through these steps, you now know about every key aspect of the orders page.
Always remember to hit ‘update’ when you are finished changing the status of the order, otherwise it will not save. .
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