Frequently Asked Questions

Yes. Clients that follow our advice when making a website do very well, often making top 3 positions for their chosen key search terms. Be diligent, follow the rules and read our guides (and if your keywords are not overly competitive) you should do well. However, when making a website there are no guarantees. For example, if you make a website for a little supermarket selling organic groceries in Brighton, it is unrealistic to assume you would make it past Tesco's, ASDA etc. for the keyword 'supermarket', but you might beat them if your keyword was "Brighton Organic Supermarket"

Yes, we submit your site to the three major search engines, Google, Bing and Yahoo. We usually get you listed on all the smaller search engines too.

Yes, our website maker allows you to verify your site with Google. We will automatically make a website Sitemap of all the pages in a format that is compatible with all the major search engines. We will then track the changes to your website and update Google every 14 days.

Yes, if you make your own website with Reason8 you can change the Meta tags (keywords) on each page individually. There is no jargon and we give you lots of tips and explain the things that you should and should-not do.

Yes, and you get to keep all the revenue you earn from the Advertising.

Yes, if you have a Gold or Platinum package you will be able to sell items or services from you website. Our website maker enables you to easily make an ecommerce website.

Yes,you simply upload the file that you want to sell by download (such a s music file or e-book) and then follow our guide on selling downloadable products.

Yes, the groups and items features is a simple but powerful online shop feature.

We provide you with access to one of the Internet's biggest and most powerful shopping basket systems. Mal's E-commerce .It is fully automated and you don't need to set up anything technical. It�s easy to make your own website with a shopping basket with Reason8.

You can simply switch off the item from inside your control panel. You don't need to worry about restructuring your website. It will simply disappear until your replenish your sock, then you switch it back on again.

Yes, each item can have 2 choices with up to 12 variations in each. For example if you sell shoes you can offer up to 12 sizes and 12 different colours with the same listing.

Yes, you can choose how you want to take payment. PayPal is the most popular and well respected method and takes seconds to setup. This allows your clients to pay by PayPal or use PayPal's credit / debit card system.

No, you get to keep the revenue for the sales regardless of the quantity.

Yes. Your basket is set up and operates over a secure server. Those servers are PCI DSS compliant and tested daily by McAfee.

Don't worry; the vast majority of our customers have never made a website before. In fact, making a website with Reason8 is fun and rather addictive. We will provide you with step by step videos to watch and we are always available on the end of a phone if you need extra help. We promised that our website maker will always be easy to use.

We can make a customised design for you around the features of your business. Just tell us what you want and we will make one for you in few days. We can use static images or animation at a massively subsidised cost.

You can�t directly import a template, however our designers can use it as a starting point or recreate it as part of our custom design service.

Yes, simply send us the text and images with your custom design form and we will do the rest.

Yes, the core structure of your website is HTML, the code that all professional sites are built in. Giving you improved search engines results and flexibility when you make a website with Reason8. But to make it our website maker hides you from having to see or use the code unless you want to.

Yes, however you will have to transfer the content of your current website page-by-page. Our editor makes it easy to copy your content.

Our website maker allows you to cut and paste data from other applications directly into your website. If you have a Microsoft Word, or an Excel file you can simply copy the bits you want to appear on your site and our system will preserve the formatting. You can even cut and paste from other websites (you must own the content).

Yes, we take the contact details that you enter in STEP1 of your control panel and create a professional looking contact page with a location map based on your postcode.

Yes, you can and music into your library and then simply link to the file from inside the website editor. Or you can add videos directly from You Tube.

Yes, you can choose a security level from 0 to 4 for each of your webpages.

Yes. A page has default security level of 0 to start with which means that anyone can view the content. However as you increase the security level you must allocate passwords to your customers so that they can view the page.

We take payment from a debit/ credit card only.

Yes, a full transactional history of all your payments is maintained for you in the Billing section of your control panel.

Yes, for each transaction (debit or credit note) you can view a printable VAT receipt.

You can easily change the credit card that you use to pay the Reason8. Just go to your billing section of your control panel and update the credit card, securely, yourself.

Yes, we have a sophisticated upgrade centre that allows you to add all kinds of upgrades to your account.

You Do. You own the content that you enter.

Reason8 owns the layout and website creative design.

We look after your server 24 hours a day 365 days a year. In the unlikely even of your website going down we receive automatic text messages with 30 seconds and have staff on call to deal with any kind of problem. Since 2003 we have a 99.99% uptime record on allour sites. We have a world class data centre located in Canary Wharf and the same facilities used by the largest international companies and banks.

We find that our customers grow to love us and seldom leave us for another provider. However, your website is optimised to run across a database and unless you have a database that has the same structure you will not be able to replicate its operation exactly. However, the content that you enter is your property and prior to leaving us you can download this and use in whatever way you like.

You own your domain name.

We take payment from a debit/ credit card only.

Yes, we have a sophisticated upgrade centre that allows you to add all kinds of upgrades to your account

We provide a service for small businesses who want to make a professional website that gets found on search engines, and adds value to their business. You get a personal service, great results on the search engines as well as a great looking website. Our servers are manned 24 hours a day in Canary Wharf data centres with massive bandwidth capabilities linked to the backbone of the internet. Our servers are carefully monitored and only host genuine business sites. So there is no chance of your website getting penalised for sharing hosting space with dubious companies.

This is difficult to say as it depends upon the amount of textual content and items you plan to include.

If you purchase your website in office hours then your site will be live the same day.

Our contract period is 12 months. This gives your website time to get traction with the search engines and gain credibility with your customer base.

Reason8 started trading in 2003 and has grown in profitability every year since.

Yes. Reason8 has grown every year and the directors of the company have ploughed back the profits into technical and market development. Reason8 is one of the world�s leading website maker companies and intends to grow its market share over the coming years.

You Do. You own the content that you enter.

Reason8 owns the layout and website creative design.

We look after your server 24 hours a day 365 days a year. In the unlikely even of your website going down we receive automatic text messages with 30 seconds and have staff on call to deal with any kind of problem. Since 2003 we have a 99.99% uptime record on all our sites. We have a world class data centre located in Canary Wharf the same facilities used by the largest international companies and banks.

Yes, when you make your own website with Reason8 it will be fast and online 24 hours a day. We use the latest technology and the fastest hardware.

No, you pay one fee regardless of how many clients visit your site. We do not limit your bandwidth or storage space for regular page content.

Very safe, your pages are password protected to give your site protection. In addition our data centre has security guards and digital locking systems. We backup your data twice a day and hold the backup in a second data centre 5 miles away in case of disasters.

We provide telephone support on a local call number, which is free with some phone packages. We also provide rapid email response and guarantee to answer your email within 24 hours. We have FREE videos that show you what to do step by step. Our support pages on Reason8.com are updated regularly with the most frequently asked support questions. We have a support forum where you can get advice from dedicated moderators and other enthusiastic users. Or why not check out our blog which is packed full of tips and advice on how to make your own website.

Yes, but you will have to cut and paste the content from each page into your new website maker software.

You own the domain name.

You can, or we can purchase one on your behalf and set it up for you.

We provide two email services. Email forwarding which comes with our website packages or you can upgrade to our sophisticated POP3 webmail service.

No. Nothing needs to be installed to start making a website.

Yes, you can update your website from any computer that is connected to the internet.

Yes, you can use an Apple Mac, but you must use the Firefox browser.

As soon as the upgrades occur you will have instant access to the changes at no additional cost. We upgrade our website maker software frequently. It is important to us that we provide a system that that has the most advanced website editor available.

Maybe. We have blocked the search engines from listing your trial website. However the content is live on the internet. If somebody knows the address of your trial it is possible to view your pages.

Possibly not, we do archive trial sites and we may be able to un-archive the data for you providing you return within 6 months.

Never, we hate spam as much as you do. As such it is company policy not to sell on pass on any contact details given to us.