In today's fast-moving digital world, it's easy to overlook the humble voicemail. But if you're running a small business, especially with a mobile number at the heart of your operations, your voicemail greeting—and the calls you make—are a big part of how you present yourself. At DotGO, we help businesses succeed online, but it's just as important to look (and sound) professional offline too.
Here's why having a professional voicemail and dedicated business phone number isn't just a “nice to have”—it's essential.
A Voicemail That Says “You Can Trust Me”
Think about it. You've spent time and money on a stunning website, a solid SEO strategy, and a great Google presence. But what happens when a customer picks up the phone to call you—and they hear a generic “This user's mailbox is full,” or worse, a casual “Hey, it's me, leave a message”?
First impressions count. If a potential customer hits your voicemail, they should hear a clear, confident, and professional message. It should include:
- Your business name
- A warm thank-you for the call
- A promise to respond within a specific time
- An invitation to leave their name and number
Example:
"Hi, you've reached Sarah from GreenLeaf Gardening. Sorry I missed your call. Please leave your name, number, and the reason for your call, and I'll get back to you within the next working day. Thanks and speak soon!"
This one simple step reassures callers they've reached the right place—and that you take your business seriously.
Why You Shouldn't Use Your Personal Number for Business
It might feel convenient, but using your personal phone for your business creates more problems than it solves:
Professionalism: Callers seeing your name instead of your business name looks amateurish.
Boundaries: You risk being contacted at all hours by clients when you should be switching off.
Voicemail confusion: Personal voicemails don't match the tone your customers expect.
Call routing: If you grow your team, you'll need a handover system. That's much easier with a business line.
Using a dedicated business number—either a second mobile or a virtual number—helps separate work from personal life. It also allows you to set up a voicemail greeting that's tailored to your brand, not your social circle.
Always Leave a Voicemail—Here's Why (and How)
When you're following up with a new enquiry, always leave a voicemail if they don't pick up. Here's why:
It proves you're real. A missed call without a message can seem like spam or a cold sales call.
It builds trust. A polite, personal voicemail can turn a maybe into a yes.
It shows professionalism. You're running a business—not just dialing and hoping.
A great voicemail should be:
- Short and clear – aim for 20-30 seconds.
- Friendly but confident – don't sound unsure.
- Informative – say who you are, why you're calling, and how they can reach you.
Example script:
"Hi James, it's Alex from BrightBuild Extensions. Just giving you a quick call about the enquiry you sent through our website. I'd love to have a quick chat and answer any questions you have. You can reach me on this number anytime today, or I'll try again tomorrow. Speak soon!"
That's it. No waffle, no pressure—just a human touch.
Quick Wins for DotGO Customers
If you're a DotGO customer, you already know the value of being seen online. Now let's make sure you sound just as professional offline:
- Set up a dedicated voicemail today. Record it in a quiet space and script it if needed.
- Use a business-only phone number.
- Always leave a voicemail when calling new leads. You've paid for that lead—make it count.
Need help setting up call tracking or linking calls to your Google Ads campaigns? Speak to your DotGO marketing team—we're here to help.
We're here to help you grow your business
We believe there is a place for good-old-fashioned customer service on the Internet. It's in our DNA. Our different approach has made a big impression on our customers and a huge difference to their businesses.
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I had such a good experience with DotGO. They were very responsive and moved quickly with everything. My designer, Luke, understood the brief we gave and deserves this 5 star review.
Faith was absolutely brilliant from start to finish. From the very first call, she made the whole website process feel clear and manageable. She took the time to understand my business, offered great advice along the way, and translated my vision into a site I’m genuinely proud of. Nothing was ever too much trouble — Faith was always helpful, responsive, and incredibly patient. Her attention to detail and ability to explain everything in plain English made a big difference. I’d highly recommend Faith and the team at DotGO to anyone looking for a professional, stress-free website build. Great experience.
If you're lucky enough to have Luke designing your website you'll have a thoughtful, patient and fast web design experience. Probably the most stress free encounter I've had with sub-contracting a service out. Would recommend to anyone considering getting their website done. A very reasonable price for a great service, really happy with the result.
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I would like to thank and give Luke Tammadge, my website designer the highest praise possible with a resounding 10 out of 10 for building me such a beautiful and functional website for my property development company, Honey Oak Developments. It has been an absolute pleasure to work with him. He completely understood my brief and worked hard to execute and deliver my website which I know we are both very proud of. Always extremely responsive, if any changes needed to be made, he did so in a timely and careful way. I thoroughly DotGo as a go to for website design because it’s also their great service as well as their excellent websites that makes them stand out. I must also thank Rich, Remy and Martin for their great service and help as well. A great company and I can’t recommend them enough.
Working with DotGo from start to finish has been amazing. Their communication and regular updates are brilliant and they really take the time to learn what your vision for your website is. Faith was incredible throughout the process, as was the whole team, and created a website that was exactly what we were after and better!
Amazing Company and staff really support you step by step through the process in my case developing a website for my new business venture. I will not hesitate in contacting DotGO for future business development. I am so incredibly grateful to this company my website looks amazing. Amazing service.
I am so pleased I chose Dotgo to build my website. The experience was smooth and very easy from start to finish. Jen picked up from my vague ideas exactly what I wanted and the results were fantastic, better than I could have imagined. Communication was excellent and at no time did I feel I was waiting for responses or replies to my emails or calls. I would highly recommend them.
